Refund Policy

14-day right of withdrawal (EU)

If you are a consumer in the European Union, you have a statutory right to withdraw from a paid plan within 14 days of your first subscription, without giving a reason. We will refund the full amount paid for that period.

Note: by deploying a service or otherwise actively using the platform during the withdrawal period, you may be deemed to have agreed to immediate performance and waived the right to withdraw — in line with EU Directive 2011/83/EU. We still process good-faith refund requests on a case-by-case basis.

Pro-rata cancellation refunds

Outside the 14-day window, you can cancel a paid subscription at any time. We refund the unused portion of the current billing period on a pro-rata basis, calculated to the day of cancellation. Pro-rata refunds appear as a credit on your next invoice or, if you fully terminate the account, as a refund to your original payment method within 14 days.

VAT on refunds

Our prices are exclusive of VAT. When a refund is issued, any VAT originally charged on the refunded amount is also returned — Stripe issues a credit note that reverses both the net fee and the VAT line. For EU B2B customers who were charged 0% under the reverse-charge mechanism, the full invoiced amount is refunded. Customers outside the EU are refunded the amount originally charged (no VAT was applied).

What is not refundable

• Usage-based charges that have already been incurred (compute hours, build minutes, bandwidth, storage) — these reflect resources that were actually consumed and are not refundable
• Domain registration fees passed through from third-party registrars
• Subscriptions terminated for breach of the Acceptable Use Policy

How to request a refund

Email billing@hoststack.dev from the email address on your account. Include your team name and the invoice ID(s) you want refunded. We acknowledge requests within one business day and process approved refunds within 14 days.

Disputes and chargebacks

Please contact us before initiating a chargeback — we can usually resolve the underlying issue faster than your bank can. Chargebacks initiated without a prior good-faith attempt to contact us may result in account suspension.

Operator

HostStack is operated by MICCI — CVR: 45587452 — Fyrretoften 31, 7100 Vejle, Denmark.